Local, State and Federal Government Services
In the face of tightening operating budgets, many government organizations are being called upon to do more, with less. At the same time, governments are, more often than not, constrained by inefficient infrastructures and non-scalable legacy systems that are becoming increasingly difficult and expensive to support due to scarcity of legacy skill sets, growing license and maintenance fees, and lack of integration capacity.
Cities, Counties and States are seeing their population decreased due to people having choices. The days of long lines and poor customer service are being replaced with Customer Relationship Management (CRM), Mobility and the Internet of Things (IoT). Constituents have an expectation, and governments must respond to disruptive technologies, or become less relevant.
We leverage our Stakeholder Advocacy services to help guide our clients through the business challenges of system modernizations. Further, we work with them to manage the inevitable culture transformation necessary to achieve both internal and external collaboration by employing business process and organizational engagement and enablement solutions. Our solutions enable government organizations to:
Improve inter-agency data sharing
Provide self-service options to the public