Customer Success
Transform your organization today
For more than 27 years, our disciplined approach has driven business transformation for the Public Sector and for Electric and Gas Utilities that elevates the value and productivity these organizations bring to their communities of customers, employees, and stakeholders. The following cases are just a few of our success stories.
Higher Education Entity
Synch-Solutions partnered with an institution of higher learning to evaluate several business functions within their operations. Once the evaluation was completed, the institution elected to automate several different business functions. The AI-Powered Automations has been in production for several months, yielding over a half million dollars in cost savings for the university.
City Government Organization
Synch-Solutions developed several AI-Powered Automations for a Southwestern city, which included street light functions, as well as medical billing, and solid waste functions. The city has not only realized the benefits from these bots in production, but they are continuously evaluating other city functions that can yield additional operational efficiencies and cost savings.
Large Public Education District
Synch-Solutions proposed an approach to increase the quality and capacity of the IT Service Desk in preparation for the implementation of a Student Information System (SIS). Utilizing five workstreams – Service Transition Office, Information Technology Service Management (ITSM) ITIL Service Strategy, Service Desk Benchmarking, Service Desk Intake Process Standardization, and Student Data and PII Data Governance Strategy, we performed analysis and developed several key models, plans, and assessments. We provided more than twenty key deliverables to put the district on the right path to a future-state that will ensure that IT service requests are consistently tracked and resolved.
